How do you get back into Yahoo email when you have forgotten the answer to your security question?
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My friend has forgotten the answer to his first security question and is locked out of Yahoo email. Yahoo is of no help since the phone line is jammed and their feedback is not ...show more
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Answer:
Your account may be blocked. Contact Yahoo via help page to restore/reactivate your account: http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact If no luck then contact Yahoo via: http://help.yahoo.com/l/us/yahoo/ysm/ts/contact/contact-01.html You can also call Yahoo Tech Support at below numbers: 1-408-349-3300 1-866-562-7219
NEJAEKRQUA7IVLTUUF5KZXLVCM at Yahoo! Answers Visit the source
Other answers
In order to protect your account Yahoo can't reset your password unless we can verify you are the actual account owner. If you're seeing a prompt asking you to answer a security question the following article will provide more information about this situation. "Confirm your identity" pop-up message - http://help.yahoo.com/kb/index?page=content&id=SLN8923&actp=search&viewlocale=en_US&searchid=1363380107611&locale=en_US&y=PROD_ACCT Here's some information on why you may be having a problem with your password and what to do about it. My password is not working - http://help.yahoo.com/kb/index?page=content&id=SLN2051&actp=search&viewlocale=en_US&searchid=1365034198570&locale=en_US&y=PROD_ACCT Here's how to recover your password using a mobile phone number, an alternate email address, or by answering your security questions. Recover your Yahoo! ID or password using your alternate email address or security questions - http://help.yahoo.com/kb/index?locale=en_US&page=content&y=PROD_ACCT&id=SLN2081&impressions=false If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security questions you will need to contact Yahoo Customer Care using the following steps Click one of the links above and then click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the "How can we help you?" form. "Select your Product" select "Yahoo! Account" "Select your category" select "Password and sign in" "Select your sub-category" select "unable to sign in" Scroll down until you see an envelope that says "Email a Support Agent". Click on the envelope and fill out the form. You will need to provide the information requested so that Yahoo can verify you are the actual account owner. The more information you can provide the better. If you can't remember some of the information, put down "I don't remember". Here's some guidelines for creating a secure, strong password - http://help.yahoo.com/kb/index?page=content&id=SLN3012&actp=search&viewlocale=en_US&searchid=1372466487751&locale=en_US&y=PROD_MAIL_ML Once you're able to change your password it would be a good idea to review your security questions and make changes if you don't remember your answers. Changing your security questions - http://help.yahoo.com/kb/index?locale=en_US&y=PROD_MAIL_ML&page=content&id=SLN2031 I recommend using a password manager like Keepass or LastPass to create strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.
Arthur Dent
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