What is examining consumer motivations?

How can organisations use Web 2.0 technology to respond to negative consumer comments online?

  • I am examining how organisations can respond to negative criticisms made against the brand online. Blogs, social networks, forums etc are being used by consumers to complain about ...show more

  • Answer:

    You have to ignore the negative comments. Nothing good comes of addressing them. They just pop back up. /

OHNUFL25CYSKIDXZPVSLY2P3KI at Yahoo! Answers Visit the source

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