How can organisations use Web 2.0 technology to respond to negative consumer comments online?
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I am examining how organisations can respond to negative criticisms made against the brand online. Blogs, social networks, forums etc are being used by consumers to complain about ...show more
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Answer:
You have to ignore the negative comments. Nothing good comes of addressing them. They just pop back up. /
OHNUFL25CYSKIDXZPVSLY2P3KI at Yahoo! Answers Visit the source
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