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Why did my Yahoo Account get deactivated?

How did my yahoo mail plus account get deactivated? When reactivating, all my e-mail got deleted.?

  • How is it that a paid account gets deactivated #1 and then once I log in my yahoo account, yahoo decides to delete all of my e-mail. So do I get my $19.99 back for horrible product? ...show more

  • Answer:

    Please take note that there is a server crash or staff snafu affecting loads of Yahoo Mail accounts. What happens is that your account gets deactivated. To reactivate it you type in a capcha. Then when you regain access ALL folder and past emails have been deleted. To get the folders and emails restored this may be possible by going to http://help.yahoo.com/kb/index?y=PROD_MAIL_ML&locale=en_US&page=content&id=SLN2552&impressions=true Apparently Yahoo can restore emails only up to 48hrs after the loss. Whether it will actually happen, I do not know. If this happens to you first of all request a restore (anything in the last 48 hours will be lost anyway). Then raise the issue on Twitter: @YahooInc @yahoomail @YahooCare @YahooMailYahoo @YahooMailGroup Then also raise the issue on Yahoo Group [Y-Mail] - you have to join first http://groups.yahoo.com/group/Y-Mail/ Meanwhile make a CSV download of your contacts.. Good luck. CJB.

UDJTQNPMBOEACRYIE22QXGE5SE at Yahoo! Answers Visit the source

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It happened to me and many others yesterday, NONE OF US are getting a reply off Yahoo no matter where we try and contact them, Ive got 11 years of folders and emails gone, I was in the middle of sending an email and it told me the account I was sending to was deactivated, went to my inbox and EVERYTHING was gone. I wasnt using an email client either. I contacted yahoo straight away through all means possible and NO REPLY - I know its only been 14 hours BUT the longer they take the more chance it is all gone for good!!! Id suggest joining all the yahoo groups facebook pages etc as hopefully it will be posted how to fix this mess once they realise what they have done to many LOYAL 10+ years customers!!!!!! On facebook pages dont just post also add your question in comments so it actually gets read! https://www.facebook.com/YahooCustomerCa%E2%80%A6 http://groups.yahoo.com/group/Y-Mail/ https://www.facebook.com/YahooMail?ref=t%E2%80%A6 https://www.facebook.com/yahoo?ref=ts&fr%E2%80%A6 Good luck!

zaleriaa

Same thing happened to me today. I sent out a tweet to warn other users. Please follow my tweet and add comments as I am trying to figure out a way for the mainstream media get hold of this to broadcast this weekend. It seems that Yahoo is going down the toilet.... My Tweet ID is @DEB_PolkaDot

Dorothy

Mine too... and Yahoo help keeps sending me to account verification who are directing me to go to yahoo help in an endless loop. Tech support has no phone number and does not answer emails.

Sonja

My account was just deactivated this morning for no reason. Over 10 years of e-mails gone. I haven't heard anything from Yahoo yet - but I'm not keeping my hopes up.

AGNY

Same thing JUST happened to me. I submitted a request to retrieve my old mail. I hope it works. Good luck with yours. FYI, mine is the free account.

Matthew

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