A job requires call center experience... i've never worked at a call center, but i really want the job?

a call center position is alot different from handling a multiline phone system. You must take into consideration what type of call center is it. Is it a complaint dept, is it an order dept. Call center calls come in one after the other all day long, you are attached to your phone line, and most call centers have quota to meet, as far as how fast you handle the call, how many calls you take in 8 hours, how much time you spend with customer on hold, or away from your des. all these and more are what you are instore for. I suggest you find someone who works or worked in a call center that you trust, and ask them about their experiences. I worked at the Natural Gas Co. call center and it wasn't easy dealing with customer who were irate when the prices went up or when the gas was turned off for non payment. and of course we always got those customers who would give you sob stories of why they couldn't pay their bills on time. Again, call center work is NOT EASY. All the while you are on the phone, you are navigating thru a computer system checking account status, or finding informaiton for the customer. Its not all what its cracked up to be, but i must admit, making 15.00 an hour 8 years ago was worth it.

Did you ever get into a situations with an irate customer? Did you handle it with the upmost professional resolution? This is the type of situations you need to be experienced in when it comes to a call center position. This means the call center is the point where operators handle low intense to high intense customer service. If you never had dealt with an awful situation over the phone, because customers can get real problematic (understatement)at a call center then you are in for a real shocker with the human temperament. Interviewer wants to know how you handle a problem and ironed it out.

Since you have experience answering a multi-line phone, refer to that in your cover letter. Explain that these skills will easily transfer to a busy call center and that you really enjoy telephone work.

they just want someone with telephone experience. Answering telephone calls all day is not easy and not everyone can do it, it requires patience, tenacity, an ability to listen, to identify what someone wants quickly and to get your point over clearly and succinctly. Just say you have telephone experience and can multi-task!

What Tiger suggested is good and worth following what she said. However if you want to get into a call centre position, it would be a good thing to do a course in call centre operator. Otherwise one other way is to see if you can get a foot in the door by offering to do some form of work experience with them to prove your value. Good luck going for the position.

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