Is this really true about the Civil Service Exam?

No. Veterans get 5 or 10 points added to their final score. So, for example, if you get a 90 on the written exam, and they get an 88, they would end up with at least a 93. Get the highest score that you can. Prepare as much as possible. Find out if they recommend or offer a particular study guide. If so, use it. If not, buy a couple and use them. You can get them in bookstores and online. Practice your grammar, spelling, and vocabulary skills. Practice your basic math skills. Get a good night's sleep the night before the test. Eat a healthy breakfast the day of the test. Follow all instructions carefully. Try not to be too nervous. The oral interview or board is a very important part of the civil service hiring process. Make sure to practice your interview skills. Best of luck!