Very good customer service on the phone in a call centre when making outbound calls; what is the key?
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Making outbound calls to customers to try and offer them other products and services. Also what is the key to reaching sales targets?
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Answer:
to reach your targets you first of all need to believe in the product your selling, would you buy it yourself? even if you wouldnt, you have to act as if you would, no one will buy off someone that doesnt sound confident in what they are selling. again make the customer feel as if they need the product and dont throw the customer service out the window to get a sale. am not sure if your commission is based on cancellation rate but try and consolidate each sale to ensure the customer doesnt cancel. if your selling a product that is regulate e,g insurance products regulate by FSA then ensure you stick to the guidelines.
H52P7JTXCFEZOM2NYQG63Y7QTA at Yahoo! Answers Visit the source
Other answers
Before you can sell the client a product you will have to get them to realise they need it first. Once they realise they need it, they will buy the product. Brian Tracy is a top selling sales coach and strategist. check out his products, they are great.
Aly
That is like asking to get hung up on. While you are talking, you click then dial tone. It is not very rewarding.
Lush
Don't do it. No one likes cold sales calls.
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Besnard F
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