How do you feel when you call a company for customer service and the person answering is in another country?

If you have a problem with the outsourcing of customer service, just remember that it was done to save the company money, so that they could pass on the savings to you and sell you the item you're calling about at a low, low bargain price you love so much. You are absolutely right to buy the more expensive one if you don't like this, but just remember that those people deserve the jobs every bit as much as Americans do - they are hard-working people looking to make a living for their families, and it's pure racism to suggest that they don't deserve to chance to compete for the job if they're willing to work for less. Also, I do appreciate the global call centers, as I tend to stay up late and call customer service at midnight, and am glad they have a center full of people in India rather than my having to wait on hold for the 2 people who would be working the graveyard shift in the U.S.

I really do empathize with you, however, if we are not competitive, the jobs will continue to be outsourced. Think of it this way: Americans want to pay the least amount they can for a product or service, yet we want to get paid the most we can. The two ideologies simply do not mesh. As long as the person can understand me and can solve a problem or provide an explanation that is understandable, I'm fine. If the person is not able to do this, I cause a fuss. The sad thing is that many American/Canadian call centers hire such pathetic reps, I've actually gotten better service from overseas.

that's what American companies are all about. if it will save them a dollar, they'll ship it elsewhere in a heartbeat. then the jobs that are left, we're told immigrants are taking them because "Americans aren't willing to do it." I applaud your friend for speaking out. if more people started boycotting outsourced jobs, and buying stuff made in America, our economy would be better off. but American consumers are all about saving the almighty dollar. they complain because their job just went to China, then they go to Wal Mart and buy stuff and all of it says, "made in China" what's up with that.

If they can speak and understand English perfectly (or even well), which is EXTREMELY rare, fine however, if not (usual customer rep) I find it frustrating, annoying, and unacceptable... however, this the the country we live in. They continue to "outsource" and move jobs out of the US to make a buck. What ya gonna do???

I'm sorry if I sound intolerant, but it infuriates me when I get pushed through to someone with a fuzzy connection and a barely understandable accent. Competition, shmompetition, these companies are looking to make a buck, save a buck and who cares about genuine customer service anymore. It's not service if you can't understand what the heck the guy is saying! Good for you for boycotting! (for all the good it will do)

it only bothers me when i can't freakin understand them it's a simple fact of economics, nothing we can do about it.... the people in those countries are willing to work for much less so until the pay scales for similar work have a chance to level out the wages in United States will have to go down while it goes up in other countries.

Thoroughly disgusted!!!! They can't even speak clearly. I hang up, or demand a supervisor.

my dad works tech support and all the companies that out sourced everything refuse to talk to people in another country its in there contract that they get to talk to an english speaker. pretty funny huh.

I'm fine with it as long as they help me out and I can understand them. Its a win, win... well except for the people's jobs they took.