Has anyone had a good experience with "live chat" customer service?

It's true that many companies (especially very big corporations) may not handle Live Chat with the necessary degree of involvement, but's a sign of how much care the company itself put into customer support quality and it doesn't depend on the media used to provide it; although it's true that live chat, compared to more "traditional" support like phone calls may be a little overlooked because it's still a rather "new" form of providing support. At Vivocha we try not only to provide the customer interaction platform, but also to educate our customers on how to handle properly the support, you can have an example of a Live Chat done well on our website: http://www.vivocha.com

I made a lot of research in finding a chatroom for my radio website. I used envolve for a while till they closed up, pitty. I tried IRC but I truly did not like the look and feel and the “mess” of text in there. I had several points which are important to me. 1  â€“ First I needed a chat that can be seen in mobile (all versions) so I narrowed down the search for html5 chat room that look good on both mobile and pc. 2 – I needed a custom design, I needed my background to be black or transparent. This was very hard to find (my site is dark). 3 – I do not like to install the chat in my server as this is high cpu and resource consumer. So I need a chat service. 4 – Lastly, I needed the ability to add youtube videos and upload files. I have checked several chats and only 2 met my needs, RumbleTalk and Cbox. I choose RumbleTalk finally as it can be integrated into my page and not only as toolbar.

Haven't experienced with the either two communication providers. You couldn't picture an outline just by drawing the service from such mass productions. You still have many other reliable sources for whom you can be longing for to work with. You can just look into the following service providers for a better support: 1. Ramshyam 2. IntegraCustomerSupport 3. Auxillon and so on Mentioned above renders would make your business nicer.

We personally use Chatnox. We tried all diferent kinds of chat app’s but noone was as good as this one. It has all the functions as well and there is also offline messages which means you get messages to your mail directly. It is well integrated with social media and people will see updates you post there. There is also a free version so it is well worth to give it a try. You will see for yourself. http://chatnox.com/

I've had lots of awesome experience with live chat customer service. I prefer it over calling any day of the week. My best experiences have been with Sprout Social. They make themselves available all the time and are super helpful. The icing on the cake is their friendly tone - it's more conversational than transactional. That makes all the difference with live chat.

I have been working with a Contact Center for last 4+ years now. I have had my experiences both in terms of the skilled chat resources and the live chat software. In my opinion, the user experience and success of the chat largely depends on the type of the campaign. You need all together different skill sets for handling Chat - Sales Campaign and Chat - Customer service campaign. Chat has options of Virtual Agent and Live Agents. Normally, if it is Virtual Agents then the responses would appear more or less like robotic or scripted responses. But in case of the Live Chat Agents, the responses would be more lively and meaningful. Also, the chat responses are largely based on the know how of the agent on the chat. While working at Etech, which is pioneer on chat campaigns and have been handling chat for Fortune 50 and Fortune 500 companies, we never had such feedback of scripted and unreasonable responses from chat agent. Also, point to be noted here would be that if you have proper training and quality measures taken for each chat, we can continuously make improvements and enhance the customer experience. Live chat is anyday the best option and has proven results for many organizations. Live chat is all about Human Touch and if configured and tweaked properly, can be really wonders. Try it out and you can have real time experience if delivered from experts.

I've had many experiences with good customer service online. And these companies have used live chat. But the live chat they used was very different from the rest as it had video, voice and they could share their screen. Services like https://1click.io  provide these live chat services, and they're much more efficient than the phone support as the waiting time is drastically lower! And when it comes to 'being more human' through service, I'd give them a 10/10 on that front because of the video chat.

Take a look at the http://syncrowebchat.com.  Chats are fielded directly from the respondent via their mobile phone.  The conversation is done through text message on their end, so scripts aren't too common, I would imagine.  Also, getting in direct contact with someone who is actually knowledgeable about their service is paramount, rather than paying a third party to field live chats

When I've used live chat for support at home, it's usually been for the same types of companies (cable, phone, and some pc hardware companies), and I've normally had the same types of issues. They seem robotic and extremely scripted, and most of the time can't really solve my issues or answer my questions. Most of the time, it seems like there's a bot on the other end that only replies in relation to keywords. I have also used live chat support at work for work-related inquiries and have had better experiences with them. Come to think of it, I've had better chat experiences at work than at home for the same pc hardware company (HP).