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What should I do if British Airways has lost my luggage?

Lost luggage on British Airways?

  • I recently traveled with my family on British Airways and we had bought a chainsaw for a family members. The chainsaw was packaged in its original box and had never been used (we had ...show more

  • Answer:

    Had you looked at BA's Banned and Restricted Items page (link below) before travelling, you would have seen that objects with a sharp edge, such as knives with a blade exceeding 6cm in length, axes, swords and the like, are prohibited from being taken on board. I would be inclined to suggest that the item in question isn't lost at all, but was seized at the departure airport for security reasons. I would further suggest that even if you *had* taken out travel insurance you wouldn't be covered for the "loss" under the circumstances.

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If you checked the box with BA and have your receipt, and if the item did not end up at destination (lost somewhere in a transfer or whatever), then you can file a claim with BA: airlines have insurances and passengers' luggage are covered for and up to a specific amount (don't remember exactly). File a claim with BA.

robert43041

Have a look at the consumer rights on the link.

blackgrumpycat

They probably threw it away because you are not allowed to have those things go onto a plane. Remember 911? That's why . To many crazy things happen. So they could have possibly threw it away.

Angelica

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