What is it like to work in a hotel?

What is it like to work at a Ritz-Carlton hotel?

• How were you treated by the company? What did you like most/least about the experience? And anything else you wish to share.

• Answer:

  I worked as a Sales and marketing executive from the age of 19 to 22. While I eventually left to change industries, working at the Ritz Carlton was a great experience to garner high quality training for basic things such as customer service and responsiveness. The Gold Standards are commandments that each employee is expected to accept and live with. Sounds very cultish right? But it wasn't, it was a great way to distinguish those who had a natural ability for service from those who didn't. Because to those who did the commandments didn't seem like a forced order, following them came naturally. The environment really is that of a family I found, where even employees treated each other with respect and care. They have a system called lateral Service which means regardless of the department you work in, if the hotel has a big event or VIP arrivals they will request you to go help out other departments. This was super fun for me as I learnt how to work in the kitchens, how to set tables, how to coordinate limos, how to stock take- things no marketer gets to really learn. It's also a great brand name for your resume. Overall I had a very fruitful time working at The Ritz Carlton. Good luck!