What is SKYPE?

What do users think of Skype suspending people's accounts?

• This is a move that has clearly outraged many of its users. From many accounts of the suspension from the Skype community, most of these were false positives. However, even people with a large number of contacts and people who had paid Skype by crediting their Skype account have lost both money and time. Skype customer service responded on the queries from outraged users by saying that account investigations take a long time, possibly months. http://community.skype.com/t5/Security-Privacy-Trust-and/Account-suspended/td-p/1494776 http://community.skype.com/t5/Windows-desktop-client/Skype-falsely-suspended-huge-loophole-in-Skype-s-automated/td-p/1886163 http://community.skype.com/t5/Security-Privacy-Trust-and/Account-suspended-chat-support-is-like/td-p/1852311 http://community.skype.com/t5/Security-Privacy-Trust-and/Lost-my-Skype-with-7500-contacts-suspended-for-no-reason/td-p/1738488 - What do you think of this move by Skype? Was it necessary? - Was this move mandated after Skype's acquisition by Microsoft? - Was the strategy's implementation by Skype smart or short sighted? - Why did Skype go this route and let their customer service department deal with angry customer?

• Answer:

  While they tried to squeeze value by "optimizing" the service they ended up delivering classic Microsoft screw you experience !!!