Describe the next generation of design professionals?

What are some of the quickest, cheapest, and most frictionless ways to determine how a brand's personality is perceived?

  • For example, when defining a brand's personality internally, it's common for marketing professionals to ask themselves, "What would the brand be like if it were a person? Male or female? Energetic or reserved?" But asking existing B2C customers the same kind of question via a survey or even in an interview can cause them a good deal of confusion. And asking individuals who've had no experience of a brand to describe their impression of its personality based only on a logo or a web design probably won't prompt any useful information whatsoever.

  • Answer:

    Hi You should inquire the brand perceptions primarily with people knowledgeable of the industry and your brand, except if having first impressions is really important to you. Indeed I have found that testing brand personality with questionnaires is usually not the easiest for respondents to understand. The easiest way, and cheapest would be a focus group, having in mind some basics on brand personality. For example, before leading this Focus Group, read about brand archetypes and see which one is the one your internal staff would like, and analyse whether that goes the way the focus group (selected cause they are/could be your main segment and most profitable elements) thinks. I have written an introduction to archetypes that could help you here: http://adrien-saint-marketing.strikingly.com/blog/how-to-discover-and-measure-your-brand-personality-part-ii Hope this helps!

Adrien Saint at Quora Visit the source

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I'd like to suggest a some quick handy tips, so that you could do this instantly. Categorize the industry/niche/business vertical. Categorize the sub-segments. Identify your target audience Identify the sub-segments of the target audience Put them together in a matrix form[2x2] in case of double segmentation. or [3x3] in case of tripe segmentation. The resultant is likely to be your brand personality. After that, conduct a SWOT analysis and you'll understand it in a more explicit form.

Sakshi Bali

First of all, I've never heard a marketer ask if a brand would be male or female. That doesn't mean it doesn't happen, but it's not ubiquitous. Moreover, I don't see what benefit the answer to that question could possible provide whether asked internally or externally. Nonetheless, brand perception surveys are going to be dependent on the pervasiveness of the brand. Obviously with the big brands like Coke, Nike, and Apple, they can run general public surveys. Brands in specific markets like Adobe will have to restrict their surveys to their target audience. Developing brand attribute surveys is just a matter of determining what you want to know, what might be important, and determining the best theoretical model to determine a person's actual (vs reported) brand attitude. But those are both rather straight forward so I'm assuming you're asking about a new brand. You're right that you can't just show a logo or website and ask the survey participant what the brand stands for. A brand attitude is something that is built up over time and those respondents would only be reporting on their initial reaction to the brand based off very small components of the brand (logo and/or website). Having said that, if it's a new brand you don't have much else to go off of and initial reactions can be very important. That's one reason many startups are focusing so much on design. Good design can cause initial experiences that are extremely valuable as starting points to build a strong brand. There are some other survey types that might help you out. One would be getting an idea of what consumer expectations are for a brand in a certain market. And another is surveying consumer attitudes toward other brands in the same (or at least in a similar) market. It all depends on what you want to do with the survey results. Simply knowing what the perception of a brand is should not be an end in itself. So step back, ask yourself what your goals are, and see if there's some other way at the answers you need.

Robert J Neal

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