Shipping fees refund: what is reasonable?

I will use the garments, even though I had to buy more expensive ones locally in the interim. If you don't need them, I suspect Amazon would support your simply returning the garments for a full refund, including shipping both ways.

But UPS tracking info indicates the actual shipping date was Nov 29, and the garments were not delivered until Dec 3. That means you had two day shipping and are, strictly speaking, due no refund. It's two business days after the ship date. Nov 29 is the ship date, Nov 30 and Dec 1 are weekends, Dec 2 was the first business day, and Dec 3 was the second business day. You purchased two day shipping, not two day delivery. Unlike Amazon (which includes packing time into its delivery times and guarantees those dates), third party sellers are not obligated to provide any packing time guarantees, nor are they obligated to follow Amazon's estimates, as you found the hard way. That said, I agree with other posters that it is likely you could get a refund either by contacting Amazon or by doing a credit card chargeback.

As an occasional Amazon seller, I can tell you that they are http://www.amazon.com/gp/help/customer/display.html?nodeId=200365260, even if you're using Slow Boat To China shipping. That's no later than the 26th, and, with Thanksgiving, you should have had the item by the 29th. However, when someone shells out that kind of money for two day shipping, sitting on the order for the full two days is just crummy service. I don't think you owe them a dime for shipping, dispute it.

Basically agree with griphus. I totally empathize with your situation. At the same time it's nutty holidaytime (assuming you are in the US) which means it's entirely possible that the box went in the mail late on the 27th and would not have posted until the 29th which then kicks the thing into being shipped over the weekend. Again, I sympathize but I would not have presumed this stuff would have made it to me with 100% accuracy. Not saying that is what happened, just saying that there is room for the seller to have acted almost-reasonably here. $30 is fine, take it and write a factual review. Your mention of post-surgical anything indicates to me that you might have a bit going on at home which may make this issue seem like more of a big deal than it is. Glad it finally worked out.

"Had I known the package wouldn't reach me in time I would have not had it shipped at all. I would like a full refund of the shipping costs or I will need free return shipping and a full refund for the purchase." If they won't budge take the 30 and leave feedback about your experience.

I'm not quibbling, just relaying information I got from my contact in Seller Support at Amazon: The seller is are required to provide notice of ship within two business days. That's not actually the same as shipping. If the label was printed on the 26th but not picked up until the 29th, the seller would not be penalized. OP didn't say that they got a late-ship notice, which happens on the third business day. I apologise, the 3-5 business days to ship I referred to above is incorrect. I am not a current seller.

I think, from a customer service standpoint, the seller should refund the entire amount, but from your standpoint, or better yet from mine if it were me, I would tell them the shipping would have been less, and tell them to refund what they think is appropriate. I don't ever post reviews and what not, but if this is possible on an Amazon seller, I would post an accurate description of what happened and leave it at that. I would never order from them again although it sounds like sort of a one off item anyway.

Is the seller an individual person or a company? If its the former, cut them some slack. If its the latter, chalk it up to bad customer service and don't shop from them again.

I would fight for it, on principle. You paid for a service (expedited shipping) and they did not deliver that service. Contact the seller one more time to ask them to refund the full amount of the expedited portion (I think it's fair to pay the regular shipping rate). If they don't respond in your favor, contact Amazon to let them know you have a dispute, then contact your credit card to dispute the charge as well. Document all your emails / calls, but in the end, don't spend more than a couple of hours on it. I normally never leave reviews because my Amazon account is under my real name and I don't think it's anyone's business what I purchase, but if you don't have those kinds of concerns, I would leave a truthful (yet unemotional) account of the situation.