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What is a "management consulting service?

Business books on customer value/satisfaction in services/consulting

  • What business books/frameworks and resources are available for managers in service companies to provide deep customer value and delight, when the customer himself is a senior manager in another company and my services are people with deep expertise in specific areas? Some background would probably help set the context for this question - I work for services/consulting companies and all of my work is working directly in teams and with senior managers in other companies. Think IT companies providing IT services like Project Management, S/W implementation projects etc to traditional IT companies. I am looking for books specifically oriented towards delivering customer value and help customers succeed in such situations. I can understand customer's needs and business strategy and align in terms of delivery, but when economy softens, what will distinguish my company from the other competitors? Basic hygiene factors like successful delivery etc are not differentiators any longer, so looking for books/frameworks/resources on how I can sell my company's services effectively.

  • Answer:

    http://www.amazon.com/exec/obidos/ASIN/0470620749/metafilter-20/ref=nosim/

theobserver at Ask.Metafilter.Com Visit the source

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Maybe useful? http://mattwatkinson.co.uk/. Much better than it might sound.

tardigrade

@tardigrade - Not to threadsit, while the book appears to be interesting, the free chapter indicated that it was for an individual customer experience, although some principles certainly can be applied.

theobserver

You might try http://www.amazon.com/exec/obidos/ASIN/0743212347/metafilter-20/ref=nosim/, by David Maister. While Maister's focus isn't specifically IT services, it is applicable anywhere that you are selling professional services. You can get a flavor Maister's approach from this http://trustedadvisor.com/trustmatters/david-maister-on-trust-and-professional-services-trust-quotes-7. If you like what you see, you might also take a look at Maister's http://www.amazon.com/exec/obidos/ASIN/0743223209/metafilter-20/ref=nosim/.

kovacs

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