How can information systems affect a company’s bottom line (such as financial performance?

How do front line customer service representatives affect the bottom line of a business?

• Answer:

  Customer Service RepsIf a company treats me poorly, I don't go back. Front line representatives are responsible for customer service and as such represent the company. I don't know the philosophy of the owner. I don't know what their markup is. I don't know how much of a product is in their warehouse. The one single most important factor is how the face of the company (sales clerk, cashier, customer service rep) treats me when I go inside their business. Answer Most businesses today have auto attendant service that handles call forwarding, customized greeting and music on hold service. This ensures that all calls are taken cared off and callers on hold will have the perception of not waiting too long due to the background music played while they are on hold. This impressive call handling function will sure increase response rate from callers and generate additional sales.