Stop using my email address, whoever you are!!!

I'm a little confused, if they're using your email address, wouldn't you have received the note bn support sent to the end user? Anyway, the simple way would be go to to https://cart2.barnesandnoble.com/account/op.asp?x=41132307&stage=forgotPassword and request a password reset token to be sent to your email address. Then just set a new password that only you know. Once in, you can either delete the account, or just let it sit there idle.

This EXACT THING happened to me with a bn.com user, and customer support via phone and email was less than helpful. Know what finally worked? A polite, concise message on the bn Facebook page. Got a real person to message me, contact that user, got it all sorted. (It most certainly was an idiot user, not a phishing scheme.)

I'd just click "spam". Presto, you don't see the emails again. I give it a shot when I get similar emails for the first one or two, then just relegate them to the junk drawer.

I'd move up the chain as much as possible at BN.com customer service to get this fixed - at least by getting your email removed from the account. Can you check your spam to see if you've gotten any other emails that might help with this? I just set up a 'new' account with bn.com and was not sent any kind of verification email. When I sent a password reset request, it, like you stated, asked me to provide an answer to a security question. Ultimately, I think this is your answer, though: Can't Remember Your Security Answer? If you can't remember your security answer but wish to use your existing email address to maintain a Barnes & Noble.com account, you may do so by creating a new account. Please Note: If you choose to create a new account with your existing email address, previously stored addresses, credit card numbers, B&N Member information, wish list items, and order history will not be associated with this new account. Any orders placed prior to creating this new account will no longer be retrievable online.

I feel your pain -- i have a firstnamelastinitial@populardomain, and get other people's email all the time. Daily, sometimes multiple times a day. Confirmation of purchases, facebook signups, money orders purchased, direct deposit notifications (!!), requests for information, etc etc. Never mind the family photos, and of course endless spam-types where they've signed up for various retail flyers. Oiy. Oddly enough, I haven't seen B&N yet, but it's probably only a maetter of time. My general rule -- if its personal, email them back and explain they have the wrong email address and ask them to remove me from their address book. (I've even asked them to tell the person the next time they see them they are handing out someone else's email!) If there's an unsub link, use it. All other gets marked as spam or deleted without another thought. You can be nice, but there are limits. You are not responsible for the fact some people are dumbasses and don't even know their own email address. As for B&N, if you want to use that email on that site for your own use -- just get a forgot password link and change the password, and commander the account as your own, changing name, address, payment info, etc. Or sign up with another email address :(

Call B&N customer support back and tell them you want to update the password and other account information on your account but you've forgotten what you put down for the security question. Then keep them on the line while they reset the password and send you the reset password link via email to confirm you can login. The goal here is to present it as "This is my BN.com account that I can't gain access to" not "Someone else used my email account to open an account at BN.com." Having gone through a very similar situation just a few months ago when my teenager was given a Nook for Christmas, signed up for a BN.com account and then promptly forgot both his password and his security answer, BN.com phone support will work with you if you've got a plausible story and are willing to associate a credit card with the account. It's really the later half that carries a lot of weight on their end. I suspect this is a phishing scam. It's very difficult to sign up for any service these days without verifying the account over email. Seconding EndsOfInvention's experience with Match.com's sloppy signup procedures. Someone who happens to share the same name as me but lives on the other side of the country has signed up for Match.com using my email address and is able to go as far as filling out her profile and making it public. I tracked her down to a real person on the other side of the country and called her house to inform her of the error but she freaked out because, you know, "Call from Internet Hacker who somehow knows my Match.com password, OMG!" so I settled for reset password/seize control/delete account.

I suspect this is a phishing scam. It's very difficult to sign up for any service these days without verifying the account over email. You'd think, except I get this happening to me maybe twice a year? Match.com a couple of times, Wordpress, some US department store I can't remember... and I can tell you that where I work they silently register new users without email verification. To a Marketing person, verification is just getting in the way of a new user registration.

Ugh. I've been trying to track down the person with my name who uses my gmail address for their signups for some time now. It is maddening that people can't get their own addresses correct when signing up for services (I have assumed their address is the same as mine but with a number they are occasionally forgetting, and looking through this thread that seems like it might be your situation as well). In any case, I've managed to delete several accounts they set up for web sites where the confirmations came to me, and finally in just the last week or so I got a couple of emails from individuals trying to email him, and I emailed these folks back asking them, should they have non-email contact with my doppelganger, to have him contact me or at the least tell him what he is doing wrong and to stop. I hope you have better luck than I have so far. I am on the verge of mailing all the numbered variations of my name to get through to the person, maybe that would help you too?

Also, littleredwagon, are you aware that there are work-around solutions to your problem as long as you're using gmail? If you insert a period (".") into the part of your email address that's before the @, it will register as a different email address to BN.com, but still go to your gmail inbox. Likewise, if you type a plus sign ("+") at the end of your email name with characters after the plus and before the @, the message will still go to your in box. So messages sent to [email protected] and [email protected] and [email protected] all will go to the same inbox. I learned this from the great pyro979 and pcmag, above. Thanks!