Javascript Void my A**

Years ago my computer was infected with some malware that happened to mimic the Windows Update manager; an icon would pop-up on my toolbar saying that I needed to download a critical update (which I didn't download, but by then it was too late) and would redirect all of my Google search result links to their own scammy websites. Hopefully it isn't that and just some weird glitch, but I would tell your momma to refrain from actually putting in her passwords at those sites until you figure out what's wrong.

Uninstalling McAfee may make the problem go away even if you can't yet install MSE.

She was able to restore to before the update & then install Chrome. Now everything is fine. Thanks for the help everyone!

If her passwords are gone, she may be logged in as a different user. Win7 hides directories, but user profiles are in C:\users\username. If a profile gets corrupt, it may have created a new one. (I haven't seen this in 7, but who knows.) Does she have her bookmarks in IE, if any, and her screen wallpaper? If she does, then she is probably using her regular profile. Java may be broken (or more broken that usual). That's okay; disabling it is recommended. closing stuff via Task Manager - definitely. Go to Start, Control Panel, Programs and Features, look things up and uninstall junk. Things like the Ask Toolbar and others are not useful. If you have trouble uninstalling, Win 7 can be started in http://windows.microsoft.com/is-is/windows7/start-your-computer-in-safe-mode.

Thanks for all the suggestions! I will call her when she gets out of work today and report back.

Try zipping the .exe file, or just change the .exe extension to something else. Gmail may not recognize it as an executable and let it through. She'll have to unzip it or change the extension back if it works..

She can't download. It just won't let her. When she tries, what happens? Can you post the exact text of any error messages, including window titles if those messages appear in pop-up windows?

If she does a system restore, then she can delete McAfee and install the better security program. Then, she can go through the updates again. Far easier to pick the laste date before the update.

Can you go to the MSE webpage, get the direct url of the exe, and have her copy and paste that into her url bar? For example: http://go.microsoft.com/fwlink/?LinkID=231277 (I got this by going to the downloads page, right clicking on the Download button, and copying the link.) If that doesn't work, I would next try closing stuff via Task Manager. I'd open that up (Ctrl + Shift + Esc), look at the Processes tab, and Google anything that looks unfamiliar. There will be stuff you don't recognize that you need, but Google should tell you what that is. If you find something suspicious, kill it.