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How do I create a family tree form online?

How to create an online troubleshooting tool?

  • I would like to create an online troubleshooting "tree" in which users needing tech support get directed to different pages with further suggestions and questions depending on their answers to earlier questions, similar to (but hopefully more useful than) the Microsoft Windows troubleshooter. If they are unable to resolve the problem themselves, I would like to be sent an email or for a ticket or spreadsheet row to be created with the answers they provided. I am the volunteer webmaster for a co-op preschool and receive many similar support requests, such as parents being unable to see the calendar for their child's class. I created detailed guides that I can't get people to read. Instead, everyone just emails me without giving me any of the details I need to solve the problem. I tried solving this problem with a Google Form that branched to different pages depending on answers, but I am unable to embed pictures or links, which I need in order to make clear suggestions. I have no budget so would ideally like a free solution, although I'd be willing to pay a small amount for a good product/service if necessary.

  • Answer:

    This is much of what you want, a free online FAQ and form/email service you can link into your site. http://faqme.com/

espertus at Ask.Metafilter.Com Visit the source

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I'm not familiar with Google Form, but it seems like you should be able to do this with Google Sites. Worst case, you could setup a series of static HTML pages in S3, with your S3 account set to webhosting mode. After the first year, you'd pay for the S3 usage, but it would probably be pennies a month. Still, you should be able to use any number of free wiki or wiki-like solutions to accomplish your goal.

b1tr0t

Visio?

oceanjesse

oceanjesse, how could Visio be used? I'm not talking about a diagram of a tree. I'm talking about having multiple web pages?

espertus

Why don't you just set up a FAQ? If there wasn't a FAQ I'd probably skip the tree and email you directly to be honest.

fshgrl

The problem with the FAQ is that they wouldn't give me any of the information I need when they emailed me.

espertus

@caclwmr4, thanks, you're right, it does do much of what I need, although I'll see if I get a better match before marking yours as the answer.

espertus

sarah_pdx

@sarah_pdx, yes, but not video, html.

espertus

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