Please help me send Word attachments and do my job
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I can't send Word attachments any more. I have to, it is how I pay the rent. Please, please help me. When I attach the Word file it looks fine and says "22k" or however big the file is. However the person receiving the email gets a file with "0k" and it can't be opened. When you try to open it Word says that it needs a Japanese conversion thing and then it shows you a page with three strange characters. This happens with my normal email and with my backup yahoo account. I can send photos, pdfs, and Word documents saved as rich text, just not normal .doc things. Also I can send Word files just fine with skype. It's been happening since at least Monday, when a client told me they didn't get the file in readable form. If I think back it seems to me that maybe Firefox updated itself over the week-end, but I'm not sure. I don't have any other browsers. All I do for a living is receive texts, translate them, and send them off, so this is absolutely critical to my survival on this earth, and moreover I would like to meet a deadline this afternoon. PLEASE help me if you can.
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Answer:
Do you have WinZip or similar, have you tried zipping (compressing) the file and emailing that?
creasy boy at Ask.Metafilter.Com Visit the source
Other answers
(but also, I'm not entirely confident that the browser is the problem... if sending the file zipped works it might be best to leave everything as it is.)
XMLicious
Thanks for the error message ceri richard - it gave me one more idea. creasy boy, is there any chance it's related to whether or not Word is open at the point you write and send the email? Sometimes Office applications put funny file locks on their applications. Try making sure that Word is closed before you write and send the email.
XMLicious
I don't have Explorer. In some kind of fit last year I deleted everything that wasn't absolutely necessary. Should I try re-downloading Firefox? Or some other browser? Sending .zip definitely works, I just tried it a few times. I have some stupid Antivir shit that pops up every day to tell me something, but I've had it for years. I just deactivated it and will try to send Word docs again.
creasy boy
If you change the extension on the file (rename it from file.doc to file.cod or something) and send it (to yourself), then rename it when you receive it back to file.doc, does it still get messed up?
inigo2
"...is there any chance it's related to whether or not Word is open at the point you write and send the email" - excellent point! Once the delivery panic is over (oh how I sympathize!) I would: 1. Continue to deliver zipped files. 2. Always make sure that the file is closed before zipping. 3. Reactivate the anti-virus software or install a new one (the free versions of AVG and Avast are highly recommened). 4. Go make yourself a nice pot of tea and relax, you deserve it!
ceri richard
oclipa: I used "stanfordalumni.org" and I have also tried using yahoo.com. Both have worked for years. I have never used Outlook, I just go straight into my email.
creasy boy
Make sure you try out that "Run" thing above for starting IE - it's usually more difficult to delete IE than other programs.
XMLicious
Are you all sure emailing zipped files is better? If so I will happily change my habits. I send texts with funny shit like ö and ä and with notes in the margin, etc...so whatever has the least chance of corruption is best for my peace of mind. inigo2: the files are not actually called ".doc". That part of the name only shows up once its up as an attachment. XMLicious: I will try that right now.
creasy boy
The best reason to send zipped files is that the antivirus software on the end of the person receiving the email might decide to block all .doc attachments.
XMLicious
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