Switching to Sprint - should I?

No catch with Sprint SERO. As far as customer support goes, I've had good luck just using the online contact form.

Sound good - thanks everyone for the info!

Another subjective experience- Spring messes up a lot on the details, but when you call to complain, they fall over each other to fix it. I called once to complain that there was a funny click when my voice mail turned on (don't ask me why, but they fixed it) and they insisted on crediting me $10 for my next bill. A few months ago I messed up the plan I was on- it was my fault for not asking more specifically when I was offered a new plan, but I was outraged when I discovered that I had gone $85 over my monthly bill, all in 0.45/minute overage. They fixed it all. So. . .if the rate plans look good, their customer service is (usually) good. And if you get a wacko, ask for a supervisor or to be transferred for immediate friendliness.

I got my new Treo for free off of ebay a year ago (I almost thought it was a scam - but hey it came in the mail 2 days later). Sprint tends to drop my calls a LOT more often when I'm sitting in my apartment -something Verizon never did. Other than that, I'm happy paying for unlimited data usage with Sprint that's still cheaper than my no-data usage with Verizon.

Another solid SERO recommendation. I've been with them for about a year now. Oregon/California coverage is good, and the data speeds have been enough for me. I've had five friends sign up, and they are all thrilled with it as well.

I have been using Sprint for 8 years and really like it. After the Nextel merger, customer service got a little shakey, but not too bad. I also own the Centro and LOVE IT. (Long-time Palm owner, short-time Treo owner.) The $10/month for unlimited data is what keeps my bf and I on Sprint. Poo poo on Verizon and their horrendeous charges.

I had Sprint for years and noticed that every time I was in an area that was even slightly rural/out of a populated area, I had no signal at all. I started comparing friends' phone reception in these areas, and found that those who had Verizon always seemed to have service. So I switched and it's been, for the most part, great. Unfortunately, I've recently moved to the edge of my (NOT rural, but on the ocean) town, and now I have little to no service.

I've had Sprint since day one. Whenever I've had a problem I call "Account Services" (that's their latest name for the Retention department). They have all the power and can do things no other agent even knows about. Seriously. I never speak to anyone else.

I replaced my verizon phone with a treo from sprint about 2 years ago. I've found the sprint phone gets better reception overall and works in many rural areas the verizon did not. It's not just more coverage via roaming either -- other people's phones haven't worked in these areas. I have been less pleased that the phone drops calls in my office, but this problem is not carrier-dependent. The phone rarely drops calls otherwise. No problems with customer service, except that when you set up a password on their web site they will ask for and expect you to give this same password when you call on the phone. As in your password will be displayed in plaintext to the customer service agent, and you will be expected to say it outloud. I've got internet on the phone, I'm not sure if it's the SERO plan or not. I always feel like it's slow, but it seems to be faster than some other phones.