How do I get management of my small company to see how low morale is and do something about it?
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My company's management is driving us into the ground with their poor project ideas, and morale is really low. How do I get them to see what they're doing and hopefully make changes? I work for a small (~30 people) tech firm based near a large city on the east coast. It's somewhat difficult to classify what we do, but basically if any company needs tech staff, we can provide it. We have good relations with a large telecom and most of our people are placed there. We also had a contract for a development project with the company, but that fell through recently during budget cuts on their end. Now that that contract is gone, we don't have any projects coming up. It's not all that surprising, then, that morale in the company is pretty low. We're also down around ten people from two years ago, and there hasn't been any indication that they want to start hiring again. Part of the problem is our management. My boss gets these half-baked ideas, has us follow them for awhile, and then ends the project when it fails. The ideas he comes up with are fairly absurd and most of us roll our eyes at them, but we keep going with it because he pays us, and there's always the odd chance that one of them might actually work. They seem to be against venturing beyond this one telecom, which seems like a pretty ridiculous thing to do. A brief explanation of management: our company is "run" by our CEO, who is the daughter of the guy who really runs the show. The latter is who I refer to as my boss. She has stated several times that she would like to see the company go down a certain path, but it's pretty clear that she takes her marching orders from her father. It's pretty amazing to me that management can't see how their business plan is destroying the company, and how we're all aware of that and how it drives down morale. And if they do see it, they're turning a blind eye to it for some reason. But I can't stand it anymore. When I started at the company, they welcomed me with open arms and made me feel like I was part of the family - and that's all gone now. I have ideas for projects that are considerably less ridiculous than what my boss conjures up, but I don't get responses to my emails. So my question is: how do I bring all of these issues about the company to management's attention, and maybe make them do something? It's clearly rude and out of line to sit down with my boss and say, "Hey, your ideas are running us into the ground; why not try something new?" but I can't come up with anything else. Our CEO is marginally more approachable than her father, and I've thought about trying to sit down with her and try to get her to see things from our perspective, but I would think that to be really out of line. I don't really know the business side of things, so I'm not in a position of authority there. Has anyone else dealt with this sort of thing? Are there ways to appoach the subject? Oh, and I don't want to leave the company. I'm part of a very capable team, and I like everyone in the company. I'm also somewhat cautious of starting a new job, with the economy still doing poorly. If I start new now and the new company goes belly up or they need to downsize, I'd be the first one out - and I don't have a lot of cash saved up.
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Answer:
My one functional suggestion is to just implement one of your ideas without getting permission first. Show your fantastic results. That will get their attention. Sending emails to the boss and waiting for them to jump on your ideas never got anyone anywhere, I don't think. You've got to take some initiative. DO something, SHOW that it's better, and you should get a different reaction. This is risky. You have to take an "ask for forgiveness not permission" approach. And it might just be something small. But you ought to be able to find something, even modest, where you can demonstrate your superior ideas. Until you do that, why should they listen to you? Basically: bring it. Sneak something under the radar. You can do it. Couple of things to consider: It's not always about who's smarter. Sometimes you work for smart people you don't see eye-to-eye with, and it's still a frustrating mess. You say you don't want to leave the company, but why do you want to work for people who don't see things in remotely the same way as you? Trust me, you'll be happier with more like-minded people, and you'll find that they will be more willing to give you authority. If you truly believe these people are destroying the business model and driving the company into the ground, you should be trying to find a new job, before you are laid off. I don't understand your reluctance to change jobs into some company that might fail. It sounds like you KNOW your current company is going to be destroyed, and your job will be gone. Either you're exaggerating their idiocy, or you're making an illogical choice to continue working for idiots without a safety net.
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Other answers
Management runs the company. If you don't like the way it's run, all you can do is quit or get fired. Then you can start your own company if you want. But it's not your company and you were hired to do what they want you to do. Honestly, telling management that the way they're running the show stinks is a bridge burner and no good will come of it, even if you're right.
anniecat
I have ideas for projects that are considerably less ridiculous than what my boss conjures up, but I don't get responses to my emails. Somehow I missed this line. So you have been volunteering ideas but have been ignored? If you feel you have been as vocal about them as you are willing to be, that is your answer. They don't want to hear it from you.
soelo
suggestion box? anonymous letter?
ArgentCorvid
Not trying to answer your whole question but: Are these half-baked projects taking time away from any real work? If they are, prioritize the real work above these projects if you have the authority to do that. If you don't have that authority, ask your boss which is more important, realwork or newproject. And document the time you spend on newproject so no one can claim you are not doing anything. If they aren't taking you away from real work, then you should be happy they are giving you something to do instead of laying you off. That sounds harsh, but if you don't feel comfortable enough to give your real opinion about the merit of these projects it is probably because you know they would not value said opinion.
soelo
Has the quality of the projects declined since you started the company? Is less money coming in? It is possible that management think this is the perfect time to innovate and try new things. Strategically not many companies are able to do this in the current economy. The overall feeling I got from your post is not that the projects are particulary bad - more that you are feeling less valued as an employee. Option 1: Prove management are going in the wrong direction, thus making them look stupid. Potential Result: Get fired OR get your strategy / ideas stolen from you and then fired. Option 2: Log how much time / resources you are using on these projects. Bring this up each quarter in the form of a brief report to your line manager. The focus of the report should be cost saving / forecasting. Potential Result: If done well this will highlight the issues without being confrontational. Option 3: Complete the half-baked projects as quickly as possible and then work on your ideas. Potential Result: loads!
errspy
Dumb management is hard to avoid in the IT industry... but at least one wants them to bring in business. Sounds hopeless to me; find a better job. I know you don't want to, but would it really be better to be laid off suddenly in six months rather than search for a new job now while you still have a paycheck?
zompist
Too many ideas suffer, and too many businesses continue with them, because there's no clear way to tell whether they succeeded, or to what degree. So at every meeting at which a new idea is presented, ask how much time you should allot to it and how success will be measured, and when. Be kind, but also hold to that metric, so you can politely mention "It's (October) now, and we haven't seen any (increase in business) from (x), so is that over now?" or whatever the stated goal was. Doing this in a nice, organized way a few times might encourage your managers to think in terms of measurable gain, which will help everyone. It makes you look a bit of an anal worrier or over-planner, but that isn't a bad thing. I also agree that you don't want to complain about or "show up" management. You're their labor, and they have the right to make bad decisions. It's their business.
rokusan
Well, one suggestion is: Don't pitch your ideas in email if you don't have to. Do it face to face. The other is: look for another job.
Good Brain
YOu need to meet with your boss and get her to take your good idea as her own and run with it. It sounds like they don't want to give up credit or something so let them have credit, still think they are running the show and let them be. Or suck it up. Or quit.
JohnnyGunn
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