What is a good, simple and easy-to-use knowledge management tool that can keep track of business processes?

Disclaimer: I'm the founder of http://Helpjuice.com http://Helpjuice.com is the most powerful knowledge base for businesses that is used by many companies (currently helping them save OVER 600 support tickets, daily). We let you customize your knowledge base as much as you'd like, and we even have a plan where we'll customize it for you. If you'd like to customize it further, we have an API which lets you show your questions, search them, and post new ones. Here are two examples of how companies are customizing their knowledge base (with http://Helpjuice.com): http://support.appcubby.com http://faq.storymixmedia.com

I'm part of http://www.flokzu.com/EN?utm_source=Quora&utm_medium=Quora&utm_campaign=Quora's team and I suggest you give our solution a try. Plain and simple, what makes Flokzu great: It was specially designes for Small and Medium Enterprises. Usually BPM solutions are too complex or expensive. That's why only large corporations use this discipline. We tried to change that with Flokzu. You don't need to have any technical knowledge or programming skills to use it. It's 100% customizable to you organization's needs. Since YOU are the one that execute the business processes, YOU are the best suited person to model them and define the workflow (with out help, of course). It's cloud-based You can search and find whatever you need in seconds. User tags or define your own search criteria. The app gathers information and generates real-time and historical reports about your organization.

I founded http://daPulse.com We've had the same problem of creating good business processes at wix.com On one side We wanted a system that will both allow for unstructured updates - allow people to report, add files and have a discussion on it. On the other side We wanted the system to create a structure - a process everyone will understand - be able to follow and create a knoledge base that is searchable and allows people to discover things. We ended up with a simple system everyone can use - it pushed the right data to the people who want it and It has a great email integration so it super easy to adopt. While simple, it holds huge amounts of information and updates. Processes around weekly reporting, problem solving, customer feedback loops, and project communication has evolved around it. and today it's the backbone of all communication in the company. See how the wix.com usage grew over time - from real data. because you can follow one node and get notified on the whole sub tree, this produces a very organised, simple to follow structure (and it's completely user generated - many flows are created by managers but everyone participate in understanding the company conversation)

I am the founder of Indexedmind - a tool for finding People, Talent, Skills and Knowledge inside Organizations. One of the features that Indexedmind offers is documenting who are the SMEs for processes in your company. Examples: "Who knows about offshore recruiting?" "Who knows about procurement?" "Who knows about Facebook advertising?" These things are made extremely simple if you use indexedmind. Finding people is as simple as "Google Instant". Check out http://indexedmind.com.  We help you find and track down SMEs. We are in free private beta and are accepting applications. Check out our FAQ/Sneak Peek:   http://indexedmind.com/home/faq

Disclaimer: I work at http://www.linexsystems.com/solutionsLinex enables you to easily locate and deliver the most relevant timely information. Our platform will crawl any website, process RSS feeds and even manage your premium content subscriptions. These can then be automatically compiled into digestible newsletters delivered to you when you want them, all from pre set searches.We have 300+ happy clients, you can read more about them http://www.linexsystems.com/baker-mckenzie-case-study-landing-page?__hssc=251692822.3.1458667057447&__hstc=251692822.779d4cc0a5956fc3d65225d9dfd97cdb.1457517023230.1458656754441.1458667057447.31&__hsfp=165432857&hsCtaTracking=98f01649-b503-4ddb-990c-2eea6d399f2e%7Cb9fcd48a-6daa-46ca-9146-53302e55b2b2 with a consultant.

We are building a solution for these sorts of problems at https://tallyfy.com/ ETA for readiness is about 1 month from the date of this post. After creating a snippet, page or business process in Tallyfy, you must select a recurring maintenance schedule assigned to a person. This automatically generates a recurring task e.g. each month to a person e.g. Head of HR to maintain an item e.g. Vacation Policy. This gets over the content governance problem. When you create a process or procedure and it changes - everyone affected by it is asked to press an “Acknowledge” button to verify they have seen the change. We hope this cracks the change management problem, without making everyone actually track it every time they do it. When you watch a folder or tag - all changes and new items posted against it land in your notifications feed. We intend to build incredibly good search, allowing you to link to and find anything. Anyone interested should let us know - our roadmap is easily influenced :-)

Try http://Bloomfire.com. Comes with an API and is used by over 3000 organizations. (Disclaimer: I work there. It's awesome.)

ServiceNow is an enterprise cloud based tool for IT service management, and also for Knowledge Management in particular.Check out the https://community.servicenow.com/community/service-automation-platform/knowledge-management, for ideas on Knowledge Management implementation, and to ask questions and find answers.

Uhm, maybe this is late, but have you seen http://getknowledgeflow.com  ? Knowledge Base + Discovery + out of the box integration. Seems like your pair of shoes.