Is it possible to have a shared document page?

How can I restore my clients Facebook Fan Page after a spammer took control and Facebook deleted it?

• Dear Facebook, I am a singer, actor, and dancer with a long career beginning with Madonna in 1991 and including Michael Jackson, David Bowie, Cher, Rihanna, Prince, and Lady Gaga and others to the present day. (Kevin Stea, aka That Rogue Romeo, owner of Big Rock, Inc) My personal page and my fan page are important to my career and livelihood. The fan page is THE MAIN CONTACT I HAVE WITH FANS AND IS INTEGRATED AND INTEGRAL TO ALL MY SOCIAL MEDIA SITES. It is the work we put in OVER TWO YEARS OF CONSTANT ATTENTION. (Please seehttp://http://www.facebook.com/kevinstea and my http://websitewww.kevinstea.com.) Also, the fan page contained many copyrighted pictures loaded directly and solely to that page by friends and fans and to lose that page is truly a blow. The facebook fan page is a major revenue engine for my career and it can be documented that without it we will suffer lost revenue. (Please see my music sales sites:http://thatrogueromeo.bandcamp.com/ andhttp://http://itunes.apple.com/us/artist/that-rogue-romeo/id315011078 ) Also on the fan page are copyrighted works of art created with my photographic works and the overlays of New York artist Stephen Skinner. Not having the fanpage has affected my community presence not just on facebook, but on the entire the cross-platform presence where my sites are linked including my webpages and blogs which now show no fans. The original fan page creator is Michael Vacirca () back in early April 2011, he used the following email address to set up the account . After the fan page was created he added me (Kevin Stea) and my cousin (Greg McCombs) as page administrators. In February, 2012 we added Sagiv Karpel, my assistant, as another page administrator , and DaRon Day Day Bell on as administrator too, to help with marketing projects These five are the only authorized administrators on the fan page. Here is a rough time line of the events as they unfolded to bring you up to date. This will give you and all of your associates a good idea of what is going on with our page. • 2:18 pm, Monday, April 23, 2012: Greg McCombs (admin) was working on the main page when he was suddenly logged out. He noticed that he no longer could log into http://thewww.facebook.com/kevinstea account. When he tried to get back in, he received a message that the password had been changed and was given the option to deactivate the page to re-establish control. He notified me immediately. • I checked access and was unable to log in, receiving the same notice of password change and the option to deactivate the account to change password. This was done and control of the timeline page was regained. During this process, the email on the account was changed from to . The password was also changed.. I shared this new login information with Greg and he was able to get onto the page again. • 3:42 pm, Monday , April 23, 2012, Greg McCombs noticed that although the timeline was restored to us, one of the fan pages was not. We still had control of That Rogue Romeo and Open Artists with Open Arms pages but the main fanpage with 6500+ members was no longer there. (http://www.facebook.com/KStea) In a search, we were able to see its on but we were able to visit the page. Asking friends to open the page resulted in people being able to access it and use it but it was no longer under our control. This was frustrating... so we posted on the our timeline that the fan page had been taken over by hackers and was not in our control andwarned friends on the personal page, at least, to stay away. • For the next hour we scoured facebook information pages to see what we could do about this. We found this on the help pages “After reactivating your account, it may take a few hours before all of your pages are completely restored. If the problem is not resolved after 24 hours of reactivation, please submit a report here.” We realized we would have to wait a few hours. Facebook would restore things. • 5:22 pm, Monday, April 23, 2012. A friend, Marissa Pittam, reported to us through twitter that spam, a photo of sneakers supposedly from Kevin Stea, had appeared on the fan page and a comment, supposedly by me, asked people to click the link to buy them. I could see this on the page but was helpless to do anything about it, or take it down or write something to keep people away until facebook restored the page to our control. • 5:30 pm, a third friend, Jon Rendell, braving terrible hazard then posted a comment on the spam itself asking if I had been hacked. Amazingly a reply comment was posted soon after, supposedly from me saying “Nope” and asking people to click on the link to buy shoes. He then re-commented that Kevin Stea would not say “Nope” and that this confirmed it was spam. • 5:38 pm. April 23, 2012. Sent a report to facebook (https://www.facebook.com/help/issues/pages) about the public fan page not being restored, giving them information about the spam attack and the actions we had taken to get the timeline back. • 6:14 pm April 23, 2012. Sent a second report to facebook about the problem giving them the new email that we were now using on the timeline to facilitate their efforts to restore the fanpage to the timeline. (https://www.facebook.com/help/issues/pages) • 10:30 pm April 23, 2012. Noticed that the fan page was no longer available of facebook. You could search for it and the icon would be there but clicking on it would go nowhere. Frends tried this and had the same result. • 12:10 am. April 24, 2012. Noticed that when searching fo rth efan page a strange “app” appeared entitled Kevin Stea. This was yet another new abuse and must be the work of the spammers. Supposedly the app trolls the facebook pages attracting new fans to the spam...https://apps.facebook.com/178904455486283/ • 9:45 am April 24, 2012. After scouring the facebook site, noticed that if we clicked on the app it gave you a chance to report that app as spam... so we clicked on this line “KevinStea • Report/Contact this App • English (US)” at this urlhttps://http://apps.facebook.com/178904455486283/?ref=ts . The fan page still was not restored but its icon was still visible when one searched “Kevin Stea.” For many hours now we have been scouring the web trying to find help. We have found others who sites have been hacked similar. Some report having their fan pages lost and having to start over. Other reported that they were able to get them back. My fear is that while the page is inactive or not available we will immediately start to lose fans. We have spent $2,500 in development fees for this page, and have devoted some 1,400 volunteer man hours to it’s development for a value $63,000 custom page has attracted up until 4/23/2012, 6,578+ fans with a “customer contact value” of a min of $92,900. Because my fan page got hacked, I stand to suffer substantial revenue loss. So far our Facebook inquiries have not been responded to. We need help! This page is valued at over $157,000+ for all the work and contacts and also the fan base allows us to do more targeted marketing for this fan DELETING THIS PAGE IS NOT AN OPTION! PLEASE FIND A WAY TO RECOVER THE PAGE! How can you help us and our client regain access to a hacked fan page? The fan page in question or the short cut is/http://waswww.facebook.com/KStea. Please help. No one will help us and so much money has been spent on this fan page. My career needs this valuable piece of online real estate back. I am contacting my lawyer and will posting about this problem in all forums that Facebook offers, and I am writing a press release right now to bring as much attention to this matter as possible and to get Facebook to help. While searching the internet, we have noticed in the last few months, many people have been affected by this shoe spam. It is astounding how this masked spam has managed to evade facebook’s ability to control it’s services... it has now reached into hundreds of thousands of accounts and stands to become a major threat to facebook’s very existence. Please help and please contact me any way you can and as fast as you can. Sincerely, Kevin Stea

• Answer:

  If you have copyright or trademark material on that site that is being used without your consent, you can report the page and claim intellectual property infringement.  There is a Report Page link in the Settings/Options pull down menu (shown as a gear icon) found below the cover photo on the right hand side.  There will be a link at the bottom of the window that appears giving you more detail about how to file a copyright/trademark claim.