Which business has extremely good customer service?

What is the average $ customer service cost per contact personnel in a B2C business like Amazon?

  • i.e., what is ratio of total customer service tech cost for the whole department to total number of people working as customer service reps?

  • Answer:

    Roughly $8-13 per contact.  Given Amazon has amazing Self-Service, I would expect these numbers to be much lower.

Kyle OConnor at Quora Visit the source

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