Are justbeats overhead earphones good?

Faulty earphones with my phone! Where do I stand?

• I got a new iphone less than 3 months ago. Last week the earphones stopped working. I went into the shop expecting for them to be able to replace them. They told me they would have to send them back to Apple for them to look at them. And send my phone back as well. I have tried the earphones on someone else's phone and it is definitely the earphones that are faulty. I couldn't really be bothered with an argument (although I'm sure they're obliged to replace) so rang customer services of the phone company. After spending 15 minutes on the phone they agreed to credit £5 to my bill for the inconvenience of a wasted trip into town but were unable to resolve anything with the earphones - "You got the phone from a shop, so they need to sort it out - we're ran separately" was their response. Should they be replacing the earphones if they are faulty? How should I proceed with this. I'm sure if I take the earphones to an Apple shop they will replace them there and then, but why should I have to pay for petrol, parking etc, go out of my way and waste hours of my life???

• Answer:

  The shop that sold you the earphones along with the phone, (I assume) are responsible if they are faulty. Not the manfacturer.