No longer opening an email attachments?
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The above problem has started just recently. I click continue after the scan for viruses, it states in left hand bottom corner that it is "done" but the attachments do not appear. I have sent to my wife's bt email account and she can open. have seen various posts and checked things like security tabs but nothing helps. even my son who is a bit more IT literate than I has tried to resolve but can't see how? We have searched various similar questions via Google but nothing helps. help please
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Answer:
How to Fix Yahoo Email When It Won't Open Attachments .1. Sign out of Yahoo and clear your cache. Since Yahoo! needs to access your cache to keep you logged in and to communicate with your computer when downloading attachments, a full cache can prevent Yahoo Mail from opening attachments correctly. Go to your browser's "Tools" or "Internet Options" menu and then select the "Delete Temporary Internet files" command to delete your cache. 2. Reload the page. lf you have had Yahoo Mail open for a long time, the page may have gone idle, and you may not be able to access your attachment. Press the "Reload" (F5) button and then log back in to your account. 3. Ensure that the attachment is not corrupt. If the sender did not finish uploading before they hit "Send" or there was an error during the upload, the file may be corrupted. Ask the sender to re-attach the file and send it again. 4. Check the file format. Some formats are proprietary and will not open unless specific programs are installed on your computer. For instance, if you are sent an AAC file, you will not be able to open it unless iTunes is installed on your computer. 5. If it is a PDF file you will need a prograqm like Adobe Reader to open it. You can get a free download at http://adobe.com http://help.yahoo.com/l/us/yahoo/answers/ask/ask-55794.html Source http://www.ehow.com/how_6340097_fix-email-won_t-open-attachments.html#ixzz1FdztShjs
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Other answers
There are a few things you can do which might help : Allow your email to fully load up before you click on anything. Wait for the loading icon in the browser to stop and then try. If that doesn't help then reload your email or sign out then sign back in. Make sure your browser is updated to the latest updates and has the latest version of Adobe Flash player plug-in. You can also clear the browsing history by pressing control,shift & delete together. This works for both Internet Explorer & Firefox.Can also work for Chrome as well. Try another web browser to what your using this might help. Hope that helps you,Tidus
Tidus
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