How do I get my item on eBay?

I purchased an item from Ebay as a guest and never received it. How do I get help?

  • Purchased an item from Ebay as a guest and never got it, and Ebay requires you to sign in to an account in order to get any help. How am I supposed to get my item?

  • Answer:

    Hiya, if the only way to contact ebay is to get an account then thats what id do - infact why not do that and contact the seller? maybe he had no way of contacting you with an issue he had with the item. Looking at guest account form you had to give your email and address so once you got onto ebay it should be pretty straight forward and I would say ring Customer services but tbh you really need to get incontact with your seller first... Phone Number - Weird. That used to be the case but I have just opened a second ebay account just for buying and I didn't have to do this, try putting a fake number in for now and see how it goes? Afaird im at a loss as it didn't ask me to do this with my most recent ebay account...

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Other answers

f you haven't received an item you bought, start by communicating directly with your seller. That's often the best way to resolve things. If that doesn't work, you can open an eBay Buyer Protection case. If the seller doesn't reply within 7 days, you'll be able to ask eBay to review the case and come to a final decision. To open a case, click the Open a Case button, select the item, and follow the onscreen instructions. http://resolutioncenter.ebay.com/

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