Can i file a lawsuit against a company because of the conditions of customer satisfaction survey?

there is no solution. the csi survey is all encompassing, includes area's you have absolutely no control over. i always felt there should be separate surveys for each aspect of the dealership but they include everything in one. since a big portion of your pay is based on the survey the csi is grossly unfair but that's just the way it is.

I imagine that the company probably believes that a good service consultant will hound the mechanic to make sure that their customers' cars are getting the attention they need. The poor service consultants will take the attitude that "I'm not a mechanic so it's not my business" and the mechanics will spend less attention on these cars. I imagine the company has done all kinds of studies where they've proven that the first group of consultants gets better results in both customer satisfaction and actual service results. I imagine that they've found that when a service consultant has your kind of apathetic attitude, it comes through to the customer and this plays a part in their ultimate satisfaction.

I dont understand how all of this works but a customer satisfactory survey can be something tosue over but not to win. I don't understand a coworker having a skin problem and a customer complaining about it how did they know and what was the problem.