Does Yahoo have official merchandise?

I've ordered from a vender on Yahoo, paid through Pay Pal and have not received the merchandise. Help?

• As stated above I've ordered merchandise over three weeks ago from an Yahoo website, paid through Pay Pal, received an email confirmation but have not received the merchandise. What do I do to either get the merchandise or get a refund?

• Answer:

  Contact the vendor first and ask them if they have shipped your order, and to provide you with a tracking number. If they can do that, then chances are your package was delivered to the wrong address (postal service fault) and your problem is with them and not the vendor. Not all vendors use shipping services that provide tracking. If the vendor doesn't have a tracking number, they should at least have proof of shipping (receipt) they can show you to back up claims of having shipped the package. If they do not have this, than you may be dealing with an unsavory vendor. The next step is to contact Paypal and explain the situation to them. Paypal will likely contact the vendor for an inquiry and basically demand the same type of proof that you did in regards to shipping. If the vendor cannot prove your item was shipped, Paypal will often intervene and issue you a refund.