Why do I get "entry point not found" on my messenger?

Have alert:SMARTBRIDGE ALERTS:MotiveSB.exe-entry point not found.?

• the Procedure entry point"GetProcessImageFileName W could not be located in the dynamiclink library PSAPI.DLL. We need to know how to get rid of it.

• Answer:

  I also had this message after installing the new Internet Explorer 7. This is a solution that I found from Bill Castner at the link provided in the "sources" area of this answer. I have made some slight modifications to include other comments that I read and experienced: After installing IE7 you may get an error message that says something like: The procedure entry point 'GetProcessImageFileNameW could not be allocated in the dynamic link library PSAPI.dll' This is an error to do with some "broadband helper" software your ISP has installed on your computer and is easy to fix: To work around this error: Do a search on your computer (go to Start | Search | Files and Folders) for the file PSAPI.DLL Rename all the files to something like: PSAPIOLD.DLL WARNING: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory! Now reboot the computer. The program will find the new PSAPI.DLL in the C:\Windows\System32 directory and function normally. I hope that this fixes it for you!