Help! is fafsa.com a scam?

Someone Please Help me (Telephone Scam)?

• I have gotten a phone this morning about my computer, a east indian guy from windows support said they have gotten some error reports from my computer and that he wanted to help fix them. He told me to turn on my computer and that he would show me all these errors. So he went on telling me how these errors will crash my computer and started to get me really worried. So i saw all the errors and and warnings. then he said go to the website and he could help me fix it. He said that I had to update my warranty and this would fix things. Didn't make sense to me!! He brought me to this website www.support.me and then i kept asking him where he was from and he just kept saying mam im from windows support. and i said well how do i know this was a scam and he made me feel really stupid and said "o my god im from windows support and im trying to help you" and it seemed unprofessional. so when they tried to get me to put in a code at help.me I just hung up. I don't know if this is a scam or not but I felt really nervous about it. When i hung up he called me 7 times repeatedly. And some other east indian just called now, from Ohio from Urpc care. I was just wondering if they are able to get my personal information. I have not given them any numbers from my computer and never log onto support.me Could someone please tell me wheather or not they can access my personal info on my computer as i do online banking. they gave me a phone number to where they work. Should I report it and to whom. is this even a scam Im pretty sure it is.

• Answer:

  If you went to the website he offered, do a full virus scan NOW as they might sometimes download trojans from there (spy prugrams). Use something good and free like malwarebytes from http://malwarebytres.org. Then change all your passwords, MOSTLY on your banking and email. The code they want you to put in is for Remote Access, which means they get full control of your computer for the time being. This does help them fix things (if something is really wrong) but helps them hunt about for passwords etc, too. But their main scam is to "find" millions of errors (most of which are just unneeded temporary files you are safe to keep) and then charging you (for the "updated warranty" ) to remove them for you. Microsoft is in the USA. No Microsoft product comes with any type of warranty. In fact all software is sold as is with no promise even of being "fit for intended use". Any error reports your computer sends to them are about crashes or failures in THEIR software you're running, not in the rest of your own computer. They use these reports to fix bugs in their software. They don't care about your machine. If you have a service contract with them for Windows it is UP TO YOU to call them when something goes wrong. The same companies sometimes claim to be from HP, or Dell, or Acer etc. This might be after some marketing survey to find out what brand of machine you have. Don't answer those, either. Say (in your best old-lady voice) computer?? what is computer? oh those electric things boys play games on? Internet? yeah, I've heard of that its the new railway in Chicago isn't it? and so on until they go away.