My other yahoo acct is saying invalid password. I think my password was stolen..what can I do?? Help!?
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This is my secondary yahoo account. My other account, I had it for YEARS. I just checked it the other day & all was well. All of a sudden, I try to log into it & it tells me that my password is invalid. I didn't change my password. A friend of mine said his password got stolen & he had to call yahoo & get it fixed. Luckily, he had used a credit card thru yahoo somehow & verified it by that & was allowed access to his yahoo acct again. I tried to do the "lost password" thing. It's telling me my date of birth & zip code are wrong. I don't think I put a secondary email address when I signed up for that account. I have a LOT of important emails & pictures stored under that ID. I need it back. I think someone hacked into my computer (lot of viruses going around) & changed my info, so I can't access it anymore. Any ideas on what I can do to get my account back? I need all of my important stuff. HELP!! Thanks in advance for any honest answers...
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Answer:
The same thing happened to me last year. The first thing you want to do is lock it up. You do that by putting in the wrong password about 10 times and the account locks for about 12 hours. Then you need to contact Yahoo! Customer Care at -http://add.yahoo.com/fast/help/us/mail/c... and fill in the form in detail. Customer Care will get back to you and ask you questions - the information you used to create the account. Yahoo keeps that information. If you answer the questions and know the secret question then Yahoo! can reset the password. As soon as the password is reset and you can get back into your account you need to go to your My Account and change your information back to what it was before and change your password.
Me in TN at Yahoo! Answers Visit the source
Other answers
I feel for you, the same thing is happening to me..I have called Yahoo and sent emails and so far no luck! I have 8 yrs lost, and I also have webpages made with faith125 id. It has been over a week since my account was hijacked...I am so disappointed in YAHOO. HELP US PLEASE!!!!!!!!!
pamelalgrogan
contact yahoo about that,.. and keep on tryin,.. dont give up lookin. good luck!
u_e31
You may be having a virus. Norton, AVG , Avast are widely used and effective antivirus software. You can download these free softwares at http://fixit.in
PAPU
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