How to remove special character from string?

I'm being asked to type in a character string but there is no character string showing in the box.?

• I cannot send an email until I verify using the character string.I have never had the box come up blank before.

• Answer:

  RESOLUTION To troubleshoot this issue, follow these steps. After each step, check to see if the issue is resolved. If the issue still occurs, continue troubleshooting with the next step: 1. Clear temporary Internet files. To clear temporary Internet files, follow these steps: a. On the Tools menu, click Internet Options. b. On the General tab, click Delete Files under Temporary Internet files. c. Select the Delete all offline content check box, and then click OK. d. Click OK to close the Internet Options window. 2. Right-click the red X or placeholder for the image, and then click Properties. Verify that the image type is supported by Internet Explorer by examining the Type or Address (URL) values in the Properties dialog box. For example, a Graphics Interchange Format (GIF) file will list GIF Image for Type and the Address (URL) ends with .gif. Internet Explorer displays images with an .art, .wmf, .emf, .png, .mov, .xbm, .avi, .mpg, .gif, .jpg, .mpeg, and .bmp extensions. 3. Start Internet Explorer. 4. If you have the Toggle Images.exe Web accessory installed, click the Toggle Images.exe link on the Links toolbar to turn on images. Note If the Links toolbar is not visible, right-click a blank area of the toolbar and verify that there is a check next to Links. If the Toggle Images.exe link is not visible on the Links toolbar, click the arrow with two angle brackets on the far right-side of the Links toolbar. 5. Verify that Show Pictures has not been turned off in Internet Explorer: a. On the Tools menu, click Internet Options. b. Click the Advanced tab, and then verify that the Show Pictures check box is selected under Multimedia. c. Click OK. 6. Make sure scripting, ActiveX controls, cookies, and Java applets are enabled in Internet Explorer. To do so, follow these steps: a. On the Tools menu, click Internet Options. b. Click the Security tab, and then click Default Level (if it is available) for the zone which contains the Web page (for example, Internet). c. If you are using Internet Explorer 6, click the Privacy tab, and then click Default (if it is available).