When you say fresher, I assume you're an engineering graduate student and this is your first job through campus placement.
It really depends on your career goals. Is doing this work contributing to your long term career goal?
Honestly, I had done this before. I was an engineering graduate and wanted to work on software development, and I got this instead(Help Desk tickets). For me, this was a big, big waste of my time and my life. I hated this job, and when I went out to get software development jobs, my experience here wouldn't count, because even though I had a CS degree, I had no dev experience.
Frankly, I think it's a not a good job, this is the age where you have to learn about the industry you want to be in, and do some significant work, not resolve silly customer queries. I'd say you do something better with your life and time if you get the opportunity.
Here’s the thing: I wish I had known these money secrets sooner. They’ve helped so many people save hundreds, secure their family’s future, and grow their bank accounts—myself included.
And honestly? Putting them to use was way easier than I expected. I bet you can knock out at least three or four of these right now—yes, even from your phone.
Don’t wait like I did. Go ahead and start using these money secrets today!
1. Cancel Your Car Insurance
You might not even realize it, but your car insurance company is probably overcharging you. In fact, they’re kind of counting on you not noticing. Luckily,
Here’s the thing: I wish I had known these money secrets sooner. They’ve helped so many people save hundreds, secure their family’s future, and grow their bank accounts—myself included.
And honestly? Putting them to use was way easier than I expected. I bet you can knock out at least three or four of these right now—yes, even from your phone.
Don’t wait like I did. Go ahead and start using these money secrets today!
1. Cancel Your Car Insurance
You might not even realize it, but your car insurance company is probably overcharging you. In fact, they’re kind of counting on you not noticing. Luckily, this problem is easy to fix.
Don’t waste your time browsing insurance sites for a better deal. A company called Insurify shows you all your options at once — people who do this save up to $996 per year.
If you tell them a bit about yourself and your vehicle, they’ll send you personalized quotes so you can compare them and find the best one for you.
Tired of overpaying for car insurance? It takes just five minutes to compare your options with Insurify and see how much you could save on car insurance.
2. Ask This Company to Get a Big Chunk of Your Debt Forgiven
A company called National Debt Relief could convince your lenders to simply get rid of a big chunk of what you owe. No bankruptcy, no loans — you don’t even need to have good credit.
If you owe at least $10,000 in unsecured debt (credit card debt, personal loans, medical bills, etc.), National Debt Relief’s experts will build you a monthly payment plan. As your payments add up, they negotiate with your creditors to reduce the amount you owe. You then pay off the rest in a lump sum.
On average, you could become debt-free within 24 to 48 months. It takes less than a minute to sign up and see how much debt you could get rid of.
3. You Can Become a Real Estate Investor for as Little as $10
Take a look at some of the world’s wealthiest people. What do they have in common? Many invest in large private real estate deals. And here’s the thing: There’s no reason you can’t, too — for as little as $10.
An investment called the Fundrise Flagship Fund lets you get started in the world of real estate by giving you access to a low-cost, diversified portfolio of private real estate. The best part? You don’t have to be the landlord. The Flagship Fund does all the heavy lifting.
With an initial investment as low as $10, your money will be invested in the Fund, which already owns more than $1 billion worth of real estate around the country, from apartment complexes to the thriving housing rental market to larger last-mile e-commerce logistics centers.
Want to invest more? Many investors choose to invest $1,000 or more. This is a Fund that can fit any type of investor’s needs. Once invested, you can track your performance from your phone and watch as properties are acquired, improved, and operated. As properties generate cash flow, you could earn money through quarterly dividend payments. And over time, you could earn money off the potential appreciation of the properties.
So if you want to get started in the world of real-estate investing, it takes just a few minutes to sign up and create an account with the Fundrise Flagship Fund.
This is a paid advertisement. Carefully consider the investment objectives, risks, charges and expenses of the Fundrise Real Estate Fund before investing. This and other information can be found in the Fund’s prospectus. Read them carefully before investing.
4. Earn Up to $50 this Month By Answering Survey Questions About the News — It’s Anonymous
The news is a heated subject these days. It’s hard not to have an opinion on it.
Good news: A website called YouGov will pay you up to $50 or more this month just to answer survey questions about politics, the economy, and other hot news topics.
Plus, it’s totally anonymous, so no one will judge you for that hot take.
When you take a quick survey (some are less than three minutes), you’ll earn points you can exchange for up to $50 in cash or gift cards to places like Walmart and Amazon. Plus, Penny Hoarder readers will get an extra 500 points for registering and another 1,000 points after completing their first survey.
It takes just a few minutes to sign up and take your first survey, and you’ll receive your points immediately.
5. Get Up to $300 Just for Setting Up Direct Deposit With This Account
If you bank at a traditional brick-and-mortar bank, your money probably isn’t growing much (c’mon, 0.40% is basically nothing).
But there’s good news: With SoFi Checking and Savings (member FDIC), you stand to gain up to a hefty 3.80% APY on savings when you set up a direct deposit or have $5,000 or more in Qualifying Deposits and 0.50% APY on checking balances — savings APY is 10 times more than the national average.
Right now, a direct deposit of at least $1K not only sets you up for higher returns but also brings you closer to earning up to a $300 welcome bonus (terms apply).
You can easily deposit checks via your phone’s camera, transfer funds, and get customer service via chat or phone call. There are no account fees, no monthly fees and no overdraft fees. And your money is FDIC insured (up to $3M of additional FDIC insurance through the SoFi Insured Deposit Program).
It’s quick and easy to open an account with SoFi Checking and Savings (member FDIC) and watch your money grow faster than ever.
Read Disclaimer
5. Stop Paying Your Credit Card Company
If you have credit card debt, you know. The anxiety, the interest rates, the fear you’re never going to escape… but a website called AmONE wants to help.
If you owe your credit card companies $100,000 or less, AmONE will match you with a low-interest loan you can use to pay off every single one of your balances.
The benefit? You’ll be left with one bill to pay each month. And because personal loans have lower interest rates (AmONE rates start at 6.40% APR), you’ll get out of debt that much faster.
It takes less than a minute and just 10 questions to see what loans you qualify for.
6. Lock In Affordable Term Life Insurance in Minutes.
Let’s be honest—life insurance probably isn’t on your list of fun things to research. But locking in a policy now could mean huge peace of mind for your family down the road. And getting covered is actually a lot easier than you might think.
With Best Money’s term life insurance marketplace, you can compare top-rated policies in minutes and find coverage that works for you. No long phone calls. No confusing paperwork. Just straightforward quotes, starting at just $7 a month, from trusted providers so you can make an informed decision.
The best part? You’re in control. Answer a few quick questions, see your options, get coverage up to $3 million, and choose the coverage that fits your life and budget—on your terms.
You already protect your car, your home, even your phone. Why not make sure your family’s financial future is covered, too? Compare term life insurance rates with Best Money today and find a policy that fits.
First and foremost is the issue of rapid response times. In today's digital age, customers expect immediate feedback. Delays can lead to frustration and potentially damage the relationship between the customer and the brand. Balancing speed with accuracy is crucial; a rushed response may not address the customer's needs effectively.
Another significant challenge lies in managing diverse communication channels. Customers reach out via various platforms— media, email, phone calls, or live chat—and each channel has its own tone and expectations. Ensuring consistent messaging across these different
First and foremost is the issue of rapid response times. In today's digital age, customers expect immediate feedback. Delays can lead to frustration and potentially damage the relationship between the customer and the brand. Balancing speed with accuracy is crucial; a rushed response may not address the customer's needs effectively.
Another significant challenge lies in managing diverse communication channels. Customers reach out via various platforms— media, email, phone calls, or live chat—and each channel has its own tone and expectations. Ensuring consistent messaging across these different platforms requires careful coordination among teams.
Additionally, understanding customer sentiment plays a vital role in crafting appropriate responses. Sometimes queries come laden with emotion—frustration over a delayed order or disappointment in product quality—and responding solely from a policy standpoint can feel impersonal or dismissive. Training staff to recognize these sentiments and respond with empathy is essential but often overlooked.
Not knowing your industry or specific situation - here are a few things to consider:
* Don’t take the issue/incident personally. If you are getting angry - you are making the incident all about you. It’s not about you, it’s about solving the client’s issue, complaint, problem. Focus on their needs. Put yourself in their shoes. Empathize with and appreciate their inconvenience and expectations.
*
Not knowing your industry or specific situation - here are a few things to consider:
* Don’t take the issue/incident personally. If you are getting angry - you are making the incident all about you. It’s not about you, it’s about solving the client’s issue, complaint, problem. Focus on their needs. Put yourself in their shoes. Empathize with and appreciate their inconvenience and expectations.
* Practice, practice, practice. Create scripts of typical customer issues. Iron out how you plan to resolve those typical customer issues. Ask friends, family and coworkers to role-play for additional practice. Video yourself in these practices so you can critique your performance.
* Get additional training in customer service and p...
Here are some tips for you.
First thing first do not let customers know you are a fresher.
Have a detailed understanding about the products or services or concepts you are selling.
Having thorough knowledge about your products will help you get confidence in facing customers.
Have a deep understanding about your employer. How old is company, what they sell, what are it's customer related policies, sales return policies, it's post sale service policies.
(For more on sales and marketing tips visit Sales and Marketing Tips)
Having this knowledge will prepare you to answer customer queries and sell to c
Here are some tips for you.
First thing first do not let customers know you are a fresher.
Have a detailed understanding about the products or services or concepts you are selling.
Having thorough knowledge about your products will help you get confidence in facing customers.
Have a deep understanding about your employer. How old is company, what they sell, what are it's customer related policies, sales return policies, it's post sale service policies.
(For more on sales and marketing tips visit Sales and Marketing Tips)
Having this knowledge will prepare you to answer customer queries and sell to customers with confidence.
Take the situation as it comes.
Do not anticipate situations or customer handling issues.
Listen. Listen. Talk less.
Let customers dominate the talking. Talk as less as you can. By letting customers talk much you will know what customers really want.
Now the practical tip. Watch your colleagues in your dept handling and managing customers. Learn from them. Observe their actions while dealing with different types of custOwners.
Watching them in action will give you knowledge in facing customers.
Hope these tips help!
Sales Gurukul - YouTube channel.
Where do I start?
I’m a huge financial nerd, and have spent an embarrassing amount of time talking to people about their money habits.
Here are the biggest mistakes people are making and how to fix them:
Not having a separate high interest savings account
Having a separate account allows you to see the results of all your hard work and keep your money separate so you're less tempted to spend it.
Plus with rates above 5.00%, the interest you can earn compared to most banks really adds up.
Here is a list of the top savings accounts available today. Deposit $5 before moving on because this is one of th
Where do I start?
I’m a huge financial nerd, and have spent an embarrassing amount of time talking to people about their money habits.
Here are the biggest mistakes people are making and how to fix them:
Not having a separate high interest savings account
Having a separate account allows you to see the results of all your hard work and keep your money separate so you're less tempted to spend it.
Plus with rates above 5.00%, the interest you can earn compared to most banks really adds up.
Here is a list of the top savings accounts available today. Deposit $5 before moving on because this is one of the biggest mistakes and easiest ones to fix.
Overpaying on car insurance
You’ve heard it a million times before, but the average American family still overspends by $417/year on car insurance.
If you’ve been with the same insurer for years, chances are you are one of them.
Pull up Coverage.com, a free site that will compare prices for you, answer the questions on the page, and it will show you how much you could be saving.
That’s it. You’ll likely be saving a bunch of money. Here’s a link to give it a try.
Consistently being in debt
If you’ve got $10K+ in debt (credit cards…medical bills…anything really) you could use a debt relief program and potentially reduce by over 20%.
Here’s how to see if you qualify:
Head over to this Debt Relief comparison website here, then simply answer the questions to see if you qualify.
It’s as simple as that. You’ll likely end up paying less than you owed before and you could be debt free in as little as 2 years.
Missing out on free money to invest
It’s no secret that millionaires love investing, but for the rest of us, it can seem out of reach.
Times have changed. There are a number of investing platforms that will give you a bonus to open an account and get started. All you have to do is open the account and invest at least $25, and you could get up to $1000 in bonus.
Pretty sweet deal right? Here is a link to some of the best options.
Having bad credit
A low credit score can come back to bite you in so many ways in the future.
From that next rental application to getting approved for any type of loan or credit card, if you have a bad history with credit, the good news is you can fix it.
Head over to BankRate.com and answer a few questions to see if you qualify. It only takes a few minutes and could save you from a major upset down the line.
How to get started
Hope this helps! Here are the links to get started:
Have a separate savings account
Stop overpaying for car insurance
Finally get out of debt
Start investing with a free bonus
Fix your credit
If you are a fresher, majority of the recruiters will not ask about experience. They know that you are a fresher. But if the job description has some kind of prerequisites like you should be well versed in so and so programming languages (for example) and they ask for your experience in that particular field, be ready to answer questions related to it. Read the job description carefully and if it aligns with your interests,then apply for it.
For example: if the offer a full stack developer position and you know only front end, but you want to apply anyway to that job, then be prepared to answer
If you are a fresher, majority of the recruiters will not ask about experience. They know that you are a fresher. But if the job description has some kind of prerequisites like you should be well versed in so and so programming languages (for example) and they ask for your experience in that particular field, be ready to answer questions related to it. Read the job description carefully and if it aligns with your interests,then apply for it.
For example: if the offer a full stack developer position and you know only front end, but you want to apply anyway to that job, then be prepared to answer questions related to full stack and not only front end. During the course of the interview, tell them that your major is front end and not full stack. If you are additionally taking up courses to learn full stack, mention that and it might be an advantage for you.
Being a fresher,you would have some experience during internships. Point out those and tell them how you performed well in those internships and how the position which they offer aligns with the experience you gained from the internship. It might be just some basic experience, but still you are better than people who haven't worked with that also.
The projects which you work on in college is another experience you could add. You could say how you contributed to the team and what makes that project stand out from the rest. If you are applying for a networking related role, it would be better if you do some minor project atleast related to that. So choose your projects wisely.
To sum up, talk about the experience you gained during internships and the projects which you did in that domain. If you are doing some particular online course or something like that to improve your knowledge in that domain, it would be clear to the interviewer that you are interested in the job role which they offer. This will give you an added advantage over others. Hope this helps. Thanks for the A2A.
Cheers :)
Auto-bot? Do you mean a ‘chatbot’?
Interestingly, chatbots are more popular for solving customer queries. The best thing to get started with it would be coming up with multiple utterances. How about you start writing several and see how the flow goes. The goal is to train your bot and make sure it clearly understands what is required.
Also, you can be more specific with your customer queries considering several factors such as industry, sector, role, audience, nature of users and more of those who will be involved in using the chatbot. I recommend you conduct thorough research on the topic befor
Auto-bot? Do you mean a ‘chatbot’?
Interestingly, chatbots are more popular for solving customer queries. The best thing to get started with it would be coming up with multiple utterances. How about you start writing several and see how the flow goes. The goal is to train your bot and make sure it clearly understands what is required.
Also, you can be more specific with your customer queries considering several factors such as industry, sector, role, audience, nature of users and more of those who will be involved in using the chatbot. I recommend you conduct thorough research on the topic before getting started with it.
Good luck!
Cheers~
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This question reminds me my early days of career. I had 1 year of experience which is considered almost a fresher level. I was good in C# and .net at that time. However, I was not able to crack interviews. Thanks to competition, interviewers were spoiled for choices specially on freshers’ level
Most of interviewers focused on theoretical questions. They were asking design patterns, differences between different system namespaces, classes and what not! ASP.NET | Open-source web framework for .NET, asp classic, javascript, SQL, C#, VB.NET Shop, differences between them, there sub classes every th
This question reminds me my early days of career. I had 1 year of experience which is considered almost a fresher level. I was good in C# and .net at that time. However, I was not able to crack interviews. Thanks to competition, interviewers were spoiled for choices specially on freshers’ level
Most of interviewers focused on theoretical questions. They were asking design patterns, differences between different system namespaces, classes and what not! ASP.NET | Open-source web framework for .NET, asp classic, javascript, SQL, C#, VB.NET Shop, differences between them, there sub classes every thing used to be in scope of an interview.
Fortunately, I got a project in SQL and I studied and understood SQL concepts better. In course of my next few interviews, since my current project was SQL heavy, conversation always started with SQL. SQL has much less scope from an interview perspective. There are certain topics which can be topic of interview for a long time. Since I was able to prove that I am good in SQL, my knowledge of .net was considered an advantage and soon I had multiple offers in hand.
Let me answer your question in 2 parts as asked.
Identify : The first step to identify any problem is to know that the problem exists. And to know that the problem exists, you need to first make ways to know it.
So, the first step is to create an environment of feedback sharing in your company. Give ways to people to share what they think and feel about customer service. Seek feedback from paying and non paying customers both. Seek feedback on the communication as well as the quality of the products. Ask customers to give you feedback and make it really easy for them to share it.
Match the cha
Let me answer your question in 2 parts as asked.
Identify : The first step to identify any problem is to know that the problem exists. And to know that the problem exists, you need to first make ways to know it.
So, the first step is to create an environment of feedback sharing in your company. Give ways to people to share what they think and feel about customer service. Seek feedback from paying and non paying customers both. Seek feedback on the communication as well as the quality of the products. Ask customers to give you feedback and make it really easy for them to share it.
Match the channel they want , for example, if they want to share feedback via Email or Social Media or Phone or Text .. give them an option to do that.
Once you have enough feedback, make it into metrics and share it with the stakeholders. Like Higher Management , Customer Service team. No matter how bad the feedback is, share it so that everybody takes steps to solve it.
Resolve : Once we know the problem and have identified the areas where we need to work, resolve part becomes rather easy.
You have already created metrics to follow and ways to fetch the feedback. Now, you only have to tweak the ways to handle the issue and follow the results.
Help your Customer Service team resolve these identified issues, ask them the answers. Believe me , you'll be astonished with the results. Your service team will come up with the answers and solutions you would have never thought of. Also, work closely with the team and follow the metrics until they reach a performance level you decided.
It is absolutely vital. Consider how individual we all are. Customers are the very same people and require different approaches.
As you may be their first point of contact, your personal approach must be extremely flexible to provide the opportunity of gaining another customer.
Experience is everything! Learning how to gain this experience is equally as important.
Do you have any customer support experience or skills? It's great work, but much different from what you'd be doing in a development or engineering role.
It sounds like you're looking at this job as a way to get your foot in the door. If that's the case, don't do it. Keep looking for a role that matches with your skills and experience better.
Understanding different types of customers is very important. Your greatest challenge is to deal with the different types of customers. The customer of today is more educated, informed and has different expectations. Businessman often use this fact to exploit customer. A good businessman never treats his customer merely as a source of income, but as a part of his life. When you can establish a healthy relationship with your customers, you will find that the benefits are mutual.
If you mean to whom to talk to build the team: Students, Technology & Innovation teams in big companies, Product Managers
If you mean the customer: Try trade fairs
This questions is a bit broad, but here's some pointers that might help you out:
- Apologize if you screwed up.
- Promise to fix the issue, and keep your promise.
- Reply promptly (ideally within 2 - 24 hours).
- Try to understand the underlying problem by asking more info, instead of being quick to solve a symptom.
- Thank the customer for taking the time to write to you. Even if it's angry response, it means they care, and usually can be converted into loyal customers.
- All you need is Rask AI. Rask ai can power intelligent chatbots to answer common questions and generate personalized email responses, reducing the workload on human support agents.
- To learn more about the amazing features of this ultimate A assistant and get your own copy click here
It's very important to know how to handle the different types of people
In the automotive industry for example..you have decent customers as well as frustrated customers..ones that are somewhat mechanically inclined and ones who have no clue of doing a repair on their cars/trucks
The employee has to keep a level head and treat each and every customer with dignity and care.
It depends on the problem.
Diplomacy, honesty, creativity, and empathy all help. Some problems cant be solved. Some people are not ready for the above and many are. Each situation is unique. It helps to make decisions based on each situation and use previous experience to guide the next ones.
Well, my “customers” have Alzheimer's and dementia, so every moment is a problem to be solved. Lucky for me, I love solving problems and I love them. 💜
Employees who are envolved with customer service are usually dealing with upset and angry customers.
Try to get them to understand that the customers are not angry with them but rather they are unhappy with the company and they should not take it personally.
Your next step would be to train your customer service staff in how to deal with these situation politely. (I'm sorry...can I offer you the following to make up for your loss)
Then fix the problems two ways: fix the immediate problem and also so that it will not happen again.
Also remember your customer service staff deal with customers
Employees who are envolved with customer service are usually dealing with upset and angry customers.
Try to get them to understand that the customers are not angry with them but rather they are unhappy with the company and they should not take it personally.
Your next step would be to train your customer service staff in how to deal with these situation politely. (I'm sorry...can I offer you the following to make up for your loss)
Then fix the problems two ways: fix the immediate problem and also so that it will not happen again.
Also remember your customer service staff deal with customers on a front line level... they will know the problems, needs and wants of your customers. .. perhaps you could get weekly reports from them to find out what these problems, needs and wants are and use these reports to improve your overall service to the customers...minimising their problems.
Client service is the most important skill. As a fresher it is an opportunity for you to lay your foundation of your relation with the client. Your fresh ideas and creativity along with the basic rationale of keeping in view the client demands and needs would help you pitch your services best.
Maybe your customer service IS the problem...
Today’s question is “How can I identify and resolve problems with customer service within my company?”
Enjoy!
Notes and links from today’s video:
My new Youtube channel: https://www.youtube.com/channel/UCYDW4PiMng8AIIhdIYkYr9g
I am 60 years old. I am now a consultant, coach and educator..
I am a qualified Engineer. I worked as scientist/engineer for 20 years before becoming a consultant.
How can I help you?
Retail work pays low, its crappy hours, hafta deal with untrained, mean spirited or clueless bosses, etc so no one really wants to do that work for very long so there’s always a lot of employee turnover thus no really good, happy, wellvtrained customer service reps.